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How To Deal With Skype Sign In Problem

27 May 2011 One Comment

Do you still have problems with Skype sign in? Yesterday many Skype users from around the world complain because they cannot login. The Skype sign in system seemed to be down.

Many of them immediately contacted VoIP to ask for an explanation what’s going on there and where do they find out how they are logged into Skype.

VoIP Company confirms this via twitter by saying many of them got in trouble login and contact the company. They also said it would immediately examine and deal with, the results shall be distributed as soon as possible.

skype stopped working How To Deal With Skype Sign In Problem


A few moments later they managed to find the mistake and give way to users who have login problems. Here’s how:

For Mac OS X

1. Quit Skype.

2. Go to the folder ~/Library/Application Support/Skype/

3. Delete the file shared.xml (it will be recreated once you open Skype again, this is fine).

4. Start Skype.


For Windows XP, Windows Vista and Windows 7

1.    Close Skype.

a.    Right-click the Skype icon in the system tray (at the bottom right of the screen)

b.    Choose Quit.

2.    Ensure that “Show hidden files and folders” is switched on.

a.    Click Start, type run and press Enter. [Click Start and then Run on Windows XP]

b.    Type control folders and click OK.

c.    Select the View tab and ensure relevant entry is enabled.

3.    Locate the shared.xml file.

a.    Click Start, type run and press Enter. [Click Start and then Run on Windows XP]

b.    Type %appdata%\skype and click OK.

c.    Delete the shared.xml file.

4.    Restart Skype. The shared.xml file will be recreated.


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One Comment »

  • Faizan said:

    i tried this fix to get rid of the problem:
    Problem with recent Skype service errors such as not able to
    sign into Skype can be fixed if you remove shared.xml file from the
    Skype folder in your PC.From Desktop Tray, right-click Skupe icon and follow this procedure:Close SkypeOpen My ComputerLocate Skype FolderToolsFolder OptionsEnable show hidden files and folders optionFrom Skype folder remove “Shared.xml” file.

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